MadebyMackenzie Cakes

TERMS & CONDITIONS OF SALE

Ordering:

To place your order with MadebyMackenzie we require a deposit to secure your slot in the diary.

Deposits can be paid via PayPal, Bank Transfer, Cheque or Cash.

Details will be given upon request.

 

 Our required deposit is £10, however this will be higher for cakes above £100

wedding cake deposits are £50

 

All deposits are non-negotiable and non-refundable.

 

Storage:

Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.

 

 

Inedible Items:

 All tiered cakes contain internal food safe plastic or wooden supports. At the request of the client, cakes sometimes contain inedible items such as toppers, ribbons, flowers and feathers etc. These items must be removed before serving. Madebymackenzie Cakes does not accept responsibility for any harm these items might cause.

 

 

Portion Guide:

Please note portion guides are based on specific measurements and portion quantity may vary depending on how the cake is divided by the caterer/venue

 

 

Photography:

All cakes produced by MadebyMackenzie Cakes are subject to copyright however photographs can be taken for personal use. MadebyMackenzie Cakes reserves the right to use photographs of your cake for marketing and advertising purposes. Please note that your cake will not be displayed on any website or social blog until after your event has taken place.

 

 

Best before Date:

All cakes are baked to ensure they are fresh on the date of your event and are best consumed on the day, or within 1 or 2 days. All of our cakes are made with natural ingredients and do not contain preservatives and therefore do not have the extended shelf life of supermarket cakes. Although the cakes are safe to be frozen MadebyMackenzie Cakes cannot guarantee quality after freezing.

 

 

Delivery:

All our cakes are delivered boxed whenever possible, however please be aware that they may be delivered un-boxed if they are extreme in shape or have fragile decorations protruding from the main cake.

We will Deliver your cakes to any specified venue but please be aware that delivery is chargeable. You can also collect your cake from us free of charge. MadebyMackenzie Cakes takes no responsibility for any damage caused once a cake has been delivered or has left our premises.

A signature will be required upon delivery.

 

 

Transportation:

If you chose to collect your cake or wish to transport it from your delivery address to a different venue MadebyMackenzie Cakes recommends your cake to be placed in the foot well of the vehicle as this is the flattest part of the vehicle and will minimise movement and strain on the cake. We take no responsibility for damage caused to any cake you chose to transport.

 

 

Disputes:

Any refund given for disputes regarding a cake design or production of a design are completely at the discretion MadebyMackenzie Cakes and are not automatic.  Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied. 

All terms and conditions are subject to change.

 

  • Facebook Social Icon
  • Instagram Social Icon
  • Twitter Social Icon
  • LinkedIn